Environmental, social & governance

Standing for positive change

Making choices for the future is a responsibility we take seriously. We put the health of our planet, the well-being of our associates and communities, and the dependability of our work behind every decision we make. Our environmental, social & governance (ESG) efforts reflect our commitment to a more confident future for all of us.

Protecting our environment

The health of our planet is vital to our future—and the loved ones we protect. That’s why we’re taking thoughtful steps to reduce our footprint, consume energy more efficiently, and use natural resources in innovative and impactful ways, which result in reduced greenhouse gas (GHG) emissions. And we’re excited to build an on-site solar farm at our home office in Lansing, Mich., in the years ahead to generate renewable energy and reduce our need for traditional power generation.

Our environment efforts include:

Climate change

  • Pollution prevention
  • Renewable power
  • ENERGY STAR® certification
  • Remote work options

Waste Diversion

  • Electronic-delivery of documents
  • Recycling and composting
  • Universal waste handling
  • Dining services biodegradables


  • Environmental stewardship
  • Landscape water metering and conservation
  • Stormwater control program
  • Green roofs

Valuing our people and communities

Our strength lies in the people we employ and communities we serve. So we work relentlessly to support them. Our Diversity & Inclusion Advisory Council paves the way for a shared sense of belonging and an appreciation for each other's unique backgrounds. From Business Resource Associate Groups (BRAGs) that foster diverse associate perspectives and talents, to local and national-level corporate giving programs, we invest in building relationships that serve the greater good. Plus, our philanthropic efforts are multiplied by the generous giving of our associates. 

Our social efforts include:

Valuing our people

  • Fair pay, pay-for-performance
  • Competitive benefits and rewards
  • Talent development
  • D&I: Business Resource Associate Groups (BRAGs)
  • Employee health and well-being
  • Financial wellness
  • Workplace safety

Community engagement for impact

  • Charitable giving to communities
  • Financial education
  • Employee volunteerism and giving

Safeguarding your trust in us

Trust is the cornerstone in helping you make clear and confident choices in retirement planning. That’s why we are devoted to upholding the highest standards of governance policies and practices, information security, and investing responsibly. We have a strong history of transparency, integrity, and award-winning customer service* that millions of Americans rely on. We implement comprehensive cyber-security programs to safeguard your information. Our asset manager responsible for managing our General Account, PPM America Inc., is a signatory to the UN-supported Principles for Responsible Investment, which ensures ESG factors are considered when investing.

Our governance efforts include:

Strong governance & business practices

  • Independent board structure
  • Diverse and experienced board and executive management team
  • Board oversight of strategy and enterprise risk management
  • Three lines risk management framework
  • Strong relationships with regulators

Security for customers

  • Customer-focused product design
  • Marketing designed around clarity
  • Award-winning customer service
  • Comprehensive data protection and privacy
  • Responsible advocacy/public policy

Investing responsibly

  • ESG factors integrated into the investment process
  • ESG engagement with investee companies
  • Robust due diligence process for 3rd party managers covering ESG approach

*SQM (Service Quality Measurement Group) Contact Center Awards Program for 2004 and 2006-2020. (To achieve world-class certification, 80% or more of call-center customers surveyed must have rated their experience as very satisfied, the highest rating possible.)

Jackson® is the marketing name for Jackson Financial Inc., Jackson National Life Insurance Company®, and Jackson National Life Insurance Company of New York®.

PPM America, Inc. is an affiliate of Jackson National Life Distributors LLC. PPM America, Inc. is an indirect, wholly owned subsidiary of Jackson Financial Inc. Jackson Financial Inc. is a publicly traded company. Prudential plc and Athene Life Re Ltd. each hold a minority economic interest in Jackson Financial Inc. Prudential plc has no relation to Newark, New Jersey-based Prudential Financial, Inc.