Select the type of user, and then follow the on-screen instructions. An email will be sent to the address that you provided upon registration with a verification code that will be required during first sign in. The verification code will expire after 48 hours. After this time, you will need to request a new verification code using the Resend Code button. Click the link in the email to continue the registration process.
To retrieve your username, go to the Forgot Username page, you'll provide information needed to identify you to find your username, and an email will be sent to the address that you provided upon registration.
To reset your password, go to the Forgot Password page, where you'll provide information needed to identify you and verify your information to create a new password.
The Forgot Password page will allow you to have a verification code emailed to you to reset your password. The verification code will expire after 48 hours. After this time, you will need to request a new verification code using the Resend Code button on the Reset Password page.
Jackson VoiceGuard is a state-of-the-art voice recognition system designed to give you an enhanced level of protection when calling Jackson. Using a normal conversation, Jackson VoiceGuard creates a voiceprint that is unique to you by using 140 different physical and behavioral traits. Once enrolled in Jackson VoiceGuard, you will be verified by the sound of your voice when you call into Jackson’s Service Center, allowing fast and secure access to your accounts.
Multi-Factor Authentication (MFA) adds another layer of security to help prevent anyone other than you from accessing your sensitive information online. This is accomplished using additional types of authentication to verify your identity when signing in to a system, such as entering a one-time authentication code sent to your phone via text or voice. MFA is now required to access Jackson.com. If you need help setting up MFA, see these instructions or watch this enrollment video.
Please contact our Service Center at (800) 956-6550 if you have questions regarding access with Multi-Factor Authentication.
If you mark the "Remember my username" checkbox during the sign-in process, your username information will be automatically populated during future visits to the site from this device.
While entering the Authentication Code on the MFA screen, you can mark “Remember me on this device” to temporarily bypass entering a new MFA code on future visits.
To keep your information secure, these checkboxes should not be checked if you are using a shared/public device.
To remove/undo this setting, please see How do I clear my browser's cache and cookies.
After logging in, click on the Profile option on the upper right-hand corner of the website. From here, click on Update Security Settings on the left-hand side–or use the Go button under this option in the middle of the page. Click Edit next to the option you are looking to update.
You can print from your browser by clicking File > Print, right- click > Print or by using Ctrl + P.
The Setting Every Community Up for Retirement Enhancement (SECURE) Act, is a bipartisan comprehensive retirement legislation that was signed into law on December 20, 2019, and went into effect on January 1, 2020. This act included changes to the age in which a contract owner is required to take their Required Minimum Distribution, the removal of age restrictions for IRA contributions, and the timeframe in which non-spousal beneficiaries are required to withdraw their death proceeds.
For more information on the SECURE Act, see our FAQ.
Yes. After you have successfully signed into the website, click on your contract number link to get to the Policy Details page. From the Policy Details page, click on the Update Contact Info link in the left navigation menu.
Please see Electronic Delivery Questions - “What Documents are Available Electronically?”
The Dashboard page is the first screen that will apperar once you have successfully signed into your account. To access additional policy details, click on your Contract Number link.
Some values are shown on your Dashboard page. From the Dashboard, click your contract number link (in red) for detailed contract information.
In order to allow us to bring you the most up to date information, contract information may not be readily available due to system updates and/or nightly cycles.
Please contact Jackson if you have any questions.
Form 1099-R, which reports taxable distributions from contracts, are generated during the last week of January.
Form 5498, which reports contributions and rollovers, are available at the end of May/beginning of June.
Form 1042-S which reports income for foreign individuals is not available until March 15 each year.
Note: These documents will always be mailed to the address of record and are additionally available on Jackson.com within the Filing Cabinet after they have been mailed.