Legal & Privacy

Privacy Practices

At Jackson, we know your privacy is important to you. It’s important to us too. We are committed to protecting your privacy and to upholding the trust you have placed in us to ensure the safety and security of your personal information. We treat your personal information you provide to Jackson with respect and as confidential and we are committed to compliance with all applicable state and federal privacy laws and regulations. We value the trust you have placed in us. 

The links below provide details about our practices and policies for handling and securing your personal information. To exercise the rights you may have related to your personal information or to mange your personal information, please submit a Privacy Data Request using this form or call (800) 644-4565).

Web Privacy Policy

This Web Privacy Policy (“Policy”) is effective as of February 14, 2020. Jackson reserves the right to modify this Policy at any time and will post the current Policy incorporating those changes on this page. Changes to this Policy are effective as of the date they are posted.

Security

Jackson recognizes that information security is a crucial topic. To protect data, we've built an industry-standard Information Security program with certified and experienced professionals who strive to protect the integrity of our systems and applications. Precautions have been implemented throughout our organization, including, where appropriate, password protection, multi-factor authentication, encryption, TLS, firewalls, and internal restrictions on who may access data to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Information you provide to us when filling out secure forms on our Sites, as well as information we supply when you are visiting those areas, is protected while passing through the Internet using encryption technology called Transport Layer Security (TLS). Your browser will indicate when you are within a secure area of our Sites by displaying a symbol, such as a locked padlock or an unbroken key. To learn more about how Jackson protects your personal information, please visit the Cyber Security page.

How We Collect, Use, and Share Your Information

Information You Provide to Us Directly

To provide our web visitors with valuable information related to financial interests, Jackson may collect personally identifiable information ("PII") directly from you through forms that you choose to fill out and submit to Jackson including, but not limited to, your first and last name, email address, phone, and zip code. Where PII is required to be collected, this will be clearly communicated before you choose to provide the information. We use this information coupled with your indication of content preferences to provide you relevant information through your email address. 

We share this personal information to our third-party partners to assist with sending you email messages. You can "opt out" of this communication or, in other words, simply stop receiving it at any time by following the opt-out instructions contained within the email message from Jackson.

Digital Analytics Information

To enhance our visitors' usability of the Jackson website, digital analytics tools are used to understand and optimize performance. This includes, but is not limited to, the collection of your IP address and information about what pages you visit, the average time on the page, and whether you have visited the site and pages in the past. While it's our goal to use this data responsibly, we understand that you may not wish to have information collected regarding your visit to Jackson.com, its landing pages, and its associated sites found on the Jackson.com sitemap.

You can opt out, review and/or update your data collection preferences with respect to the use of digital analytics at any time and opt out of our analysis of your browsing experience on Jackson.com, its landing pages and its associated sites found on the Jackson.com sitemap (“Jackson Sites”). Additionally, you can control the information that is sent to Google, one of our analytics tool providers, and learn more about how Google uses the information by visiting Google’s Privacy & Terms.

Data Collection Preferences

Please select your preferred level of data collection on Jackson.com, its landing pages and its associated sites found on the Jackson.com sitemap ("Jackson® websites").

Opt Out Status

Allow web analytics tools to capture all of your actions on Jackson websites for analysis. These actions may be identifiable to you as an individual if you are logged in to any of the Jackson websites.

Do not allow web analytics tools to capture any personal information or data regarding your actions on Jackson websites.

Note that your opt-out selection applies to data collected on Jackson websites and not data collected by web analytics tools on other sites. We maintain your preferences by placing an "opt-out cookie" on your computer, so you will need to reselect your preferences if you upgrade your browser, visit from a different computer or the cookie is removed or deleted.

Your preference has been updated to

Cookies

A cookie is a piece of data stored within the web browser on your computer by the websites you visit. Cookies are widely used to improve browsing experience and help websites function more efficiently.

From our website, Jackson may place cookies on your computer. There are two types of cookies that we use:

  • Session cookies - These cookies are temporarily created when you visit our website. When you leave the website, all session cookies are deleted.
  • Persistent cookies - These cookies remain on your computer for the period of time specified in the cookie. They are activated each time you visit our website, which created that particular cookie.

The cookies we use help the website to remember your session, allow certain functionality of the website, and facilitate website usage analysis. This will enable us to continually improve the website and our systems. 

For users not logged in to Jackson.com, the cookies do not hold any PII about you. We do not associate any data gathered from cookies with any personal information you choose to provide us. For logged-in users, some PII, including your email address and agent number may be collected and shared with our digital analytics partners through our effort to understand and optimize Jackson Sites performance. 

Many internet browsers allow you to adjust your cookie preferences or delete existing cookies from your internet browser. If you set your browser to reject cookies, you should be aware that certain website features, promotions or services may not be available to you or may not function correctly. 

Certain internet browsers may provide you the choice to set "Do Not Track" preferences, to limit the collection of information about your online activities over time and across third-party websites or online services. Jackson's systems do not respond to internet browser "do not track" signals or similar mechanisms. 

Pixel Tags

To determine the efficacy of our marketing efforts, we use pixel tags, which are small pieces of JavaScript code, to collect information about you and your browsing session during your visit to Jackson Sites. The information we collect through the pixel tag does not contain PII. This information is subsequently shared with Facebook, Google, Linkedln, and Twitter and they may use this information to direct advertising to you based upon the information collected while visiting Jackson Sites.

We understand that you may not want to allow Jackson to collect and share this information related to cross-device tracking and advertisement targeting. Therefore, you can opt out, review and/or update your data collection preferences with respect to Jackson’s use of targeted advertising at any time and opt out of our analysis of your browsing experience on Jackson Sites.

Our Vendors’ and Partners’ Collection and Use of  Non-Personal Information

Jackson works with vendors and other partners to help deliver online and mobile advertisements for Jackson products and services that we think may be of interest to you using non-personally identifiable information. Many of these advertisements are not targeted to you specifically, but rather are placed on third-party internet websites where we anticipate our target audience will visit frequently. We do not control and are not responsible for the privacy practices of third-party internet websites where our advertisements appear. 

Our vendors and other partners also may use cookies, pixel tags, and other technologies to perform services on our behalf. Jackson does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties. These vendors and other partners include third-party websites, online and mobile advertising networks and similar advertising service providers, and content networks. These vendors and other partners may record which ads your browser has seen and which site pages you may have been viewing when the ads were delivered. 

Some of our advertisements delivered for us by these vendors and other partners may be based on your online behaviors (e.g., on Jackson sites and other third-party sites), your search activity, or your general geographic location (such as whether your Wi-Fi network indicates that you are in an airport). These ads may appear on our own sites or on third-party websites. You may also see advertisements for third parties' products and services on other websites based on your visits to Jackson sites and other sites. 

We also engage vendors to deliver online advertisements to users whose online behaviors on sites other than our own sites indicate that they may be interested in our products, or to help us deliver advertisements to users based on their publicly available social networking information. Some of our vendors may use anonymous data, such as demographic data, received from third parties to assist in the delivery of our advertisements to you. 

You may view a list of certain companies that collect or use information about your browsing activity to assess your ad interests, and they may or may not provide you with the opportunity to opt-out of their use of your browsing activity to serve you interest-based ads. Those companies are responsible for managing and honoring your opt-out choices, and Jackson is not responsible for their actions or policies. 

Applicability of Jackson’s Web Privacy Policy

Our site may be reached by links from or contain links to other websites, which are not owned or controlled by us. These other websites may have privacy policies controlling the collection and use of personal information about you that are different from and not applicable to Jackson's Web Privacy Policy. We are not responsible for the privacy practices of these other sites, and a link to or from another site is not an endorsement by us of that site, its content, its privacy practices or its sponsoring organization. When accessing any of these other sites, review the privacy information provided as part of the site to determine the privacy practices about that site and, if necessary, contact the site owner with questions or requests for additional privacy information. 

Business Continuity Plan Disclosure

As a FINRA member firm, Jackson National Life Distributors (“Jackson Distribution”) maintains a business continuity plan that addresses the possibility of a future significant business disruption and how Jackson Distribution plans to respond to events of varying scope, such as natural disasters, power outages, and other significant events that could affect Jackson Distribution and the buildings, city, or regions where it operates. 

Jackson Distribution is a FINRA registered broker-dealer and the wholesale distribution arm of Jackson National Life Insurance (“Jackson”). Jackson Distribution engages in activities related to the underwriting and distribution of variable annuity and mutual fund products and distribution of insurance products and other non-securities products issued by Jackson or its affiliate companies to other broker-dealers, financial institutions, and insurance agencies/agents. To the extent Jackson Distribution acts as the broker-dealer of record for accounts, it only does so for a short time, usually a matter of days. Accordingly, a significant business disruption may prevent the opening of accounts for new customers or the processing of new account forms recently received from prospective customers.  A significant business disruption may also prevent or delay the underwriting and distribution of the above-described products.

Jackson Distribution’s business continuity plan and this Business Continuity Plan Disclosure are subject to change.  Changes will be reflected on the Business Continuity Plan as appropriate.

Plan Request

A copy of the current version of this Business Continuity Plan Disclosure will be mailed to customers upon request. Please send requests to:

Jackson National Life Distributors LLC
Attn: Compliance Department
300 Innovation Drive
Franklin, TN 37067

All plans are subject to modification.

Social Media Disclosures

Jackson is not always able to respond immediately to all comments posted on our social media sites. For this reason, we ask that you not use these sites to request transactions, submit complaints, or raise customer service questions. For these topics, please email customercare@jackson.com so our customer service associates may assist you, or contact us by phone.

Our social media platforms are public websites. For your own security, we strongly suggest that you NOT share personal information on these sites. By posting on our social media pages, you represent that you have the right to share the material in your posts, including intellectual property, trademarks and copyrighted material.

We reserve the right to delete comments or postings at any time without notice, for any reason, and at our sole discretion. If you are a Jackson (or affiliated company) employee, remember that all company policies apply to your postings here.

Note that posts and comments made by third-party social media users do not represent the opinions of Jackson National Life Insurance Company, nor do we confirm the accuracy of any statements made in these posts. Jackson is not responsible for and does not endorse any third-party links, comments, advertisements, or other information included on our social media pages.

Some of our content relates to financial education and general investing and financial topics. Please read the following disclaimer regarding this content:

Before investing, investors should carefully consider the investment objectives, risks, charges, and expenses of the variable insurance product, including its underlying investment options. The current prospectus (or for the variable insurance products the contract prospectus and underlying fund prospectuses, which are contained in the same document) provides this and other important information. Please contact your financial professional or the Company to obtain the prospectus(es). Please read the prospectus(es) carefully before investing or sending money.

Diversification does not assure a profit or protect against loss in a declining market. Investing involves risks including possible loss of principal.

Annuities are issued by Jackson National Life Insurance Company (Home Office: Lansing, Michigan) and in New York by Jackson National Life Insurance Company of New York (Home Office: Purchase, New York). Variable annuities are distributed by Jackson National Life Distributors LLC, member FINRA. May not be available in all states and state variations may apply. These products have limitations and restrictions. Contact Jackson for more information.

Jackson® is the marketing name for Jackson National Life Insurance Company® and Jackson National Life Insurance Company of New York®. Jackson National Life Distributors LLC.

Additional Information

These Privacy Practices are effective as of January 1, 2014. We reserve the right to modify this statement at any time and will post the current privacy statement incorporating those changes on this page. Changes to this statement are effective as of the date they are posted.

Confidentiality Provisions for Victims of Domestic Violence

New York Insurance Law section 2612 prohibits any insurer from discriminating against an individual who has been a victim of domestic violence. Any individual or an individual under the care of another who has a policy with Jackson National Life Insurance Company of New York and is a victim of domestic violence and has obtained a valid order of protection against the policy or contract owner may contact us to provide an alternative address and/or telephone number.

To request confidentiality in accordance with the provisions of this regulation, please send us the order of protection against the policy or contract owner and complete the appropriate form:

  • For policies issued by Jackson National Life and Brooke Life Insurance Company, please use form X2612, which is available by searching for this form number in the Forms Search utility.
  • For policies issued by Jackson National Life Insurance Company of New York, please use form N2612, which is available by searching for this form number in the Forms Search utility.
  • For policies issued by Security Life of Denver (ING/Voya), please use form SLD2612, which is available by searching for this form number in the Forms Search utility.

 

Please send the completed form, along with the order of protection, to the following address:

Jackson National Life Insurance Company of NY
Attention Policy Owner Services
PO Box 30900
Lansing, MI 48909-8400

 

If you have any question or need to revoke the existing request, please contact us.

If you are a victim of domestic violence, you may contact the New York State Domestic and Sexual Violence Hotline at (800) 942-6906

Jackson® is the marketing name for Jackson National Life Insurance Company® (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York® (Home Office: Purchase, New York). Jackson National Life Distributors LLC.