Contact us

Thank you for your interest in contacting Jackson

We look forward to connecting with you. Learn how to contact us by phone, fax, mail or email below. In addition, check out the Frequently asked questions page to review answers to a variety of commonly asked questions.  

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Call

Jackson

(877) 565-2968 Values & contract information
24-hour Automated		  
(800) 644-4565  Contract Owners
M-F, 8 a.m. - 7 p.m. ET		  
(517) 381-5500 General Information
M-F, 8 a.m. – 7 p.m. ET		  

Jackson of New York

(800) 599-5651 Values & contract information, contracts purchased through brokerage firm or broker-dealer
24-hour Automated		  
(888) 464-7779 Contracts purchased through savings and loan, or a credit union
M-F, 8 a.m. – 7 p.m. ET		  
(888) 965-6569 All other contracts
M-F, 8 a.m. – 7 p.m. ET		  

Mail

Jackson 

Mailing Address:
Jackson
P.O. Box 24068
Lansing, MI 48909-4068		 Overnight Mailing Address:
Jackson
1 Corporate Way
Lansing, MI 48951		  

Jackson of New York 

Mailing Address:
Jackson of New York
P.O. Box 24068
Lansing, MI 48909-4068		 Overnight Mailing Address:
Jackson of New York
1 Corporate Way
Lansing, MI 48951		  
Premium Payments Mailing Address:
Jackson of New York
P.O. Box 30902
Lansing, MI 48909-8402

New Business

Mailing Address:
Jackson
P.O. Box 30314
Lansing, MI 48909-7814		 Overnight Mailing Address:
Jackson
1 Corporate Way
Lansing, MI 48951

Fax

Jackson

(800) 701-0125 Variable Annuities
(517) 706-5519 All Other Annuities
(517) 706-5552 Life Insurance

Jackson of New York

(800) 701-0125 Variable Annuities
(517) 367-4669 Fixed Annuities & Life Insurance

Reassure Policy Holders

Reassure America Life Insurance policy holders, please continue to contact your current service provider at the address and phone number listed on your previous correspondence

Call

Jackson

(800) 644-4565 Service Center
M-F, 8 a.m. – 7 p.m. ET
(800) 644-4565 24-hour Automated Contract Information/Values
(800) 711-5653 Sales Desk
(For Financial Professionals Only)
M-F, 8 a.m. – 7 p.m. ET

Jackson of  New York

(800) 599-5651 Values & contract information, contracts purchased through brokerage firm or broker-dealer.
(800) 599-5651 24-hour Automated Contract Information/Values
(888) 965-6569 All other contracts
M-F, 8 a.m. – 7 p.m. ET

Mail

Jackson

Mailing Address:
Jackson
P.O. Box 24068
Lansing, MI 48909-4068		 Overnight Mailing Address:
Jackson
1 Corporate Way 
Lansing, MI 48951

Jackson of New York

Mailing Address:
Jackson of New York
P.O. Box 24068
Lansing, MI 48909-4068		 Overnight Mailing Address:
Jackson of New York
1 Corporate Way 
Lansing, MI 48951
Premium Payments Mailing Address:
Jackson of New York
P.O. Box 30902
Lansing, MI 48909-8402		  

Fax

Jackson

(800) 701-0125 Variable Annuities
(517) 706-5519 All Other Annuities
(517) 706-5552 Life Insurance

Jackson of New York

(800) 701-0125 Variable Annuities
(517) 367-5669 Fixed Annuities & Life Insurance

Call

Jackson

(800) 644-4565  Service Center
M-F, 8 a.m. - 7 p.m. ET
(800) 711-5653  Sales Desk
(For Financial Professionals Only)
M-F, 8 a.m. - 7 p.m. ET

Jackson of New York 

(800) 599-5651 Values & contract information, contracts purchased through brokerage firm or broker-dealer
24-hour Automated
(888) 965-6569 All other contracts
M-F, 8 a.m. – 7 p.m. ET

Mail

Jackson

Mailing Address:
Jackson
P.O. Box 24068
Lansing, MI 48909-4068		 Overnight Mailing Address:
Jackson
1 Corporate Way 
Lansing, MI 48951

Jackson of New York

Mailing Address:
Jackson of New York
P.O. Box 24068
Lansing, MI 48909-4068		 Overnight Mailing Address:
Jackson of New York
1 Corporate Way 
Lansing, MI 48951
Premium Payments Mailing Address:
Jackson of New York
P.O. Box 30902
Lansing, MI 48909-8402		  

Fax

Jackson

(800) 701-0125 Variable Annuities
(517) 706-5519 All Other Annuities
(517) 706-5552 Life Insurance

Jackson of New York

(800) 701-0125 Variable Annuities
(517) 367-5669 Fixed Annuities & Life Insurance

If you received a suspicious email, text, or call claiming to be from Jackson, please complete and submit this form. We will contact you only if additional information is required. If you cannot access your account or suspect someone else has gained access to it, please contact us at (877) 565-2968.

Our locations

Jackson National Life Insurance Company 
1 Corporate Way
Lansing, MI 48951
Jackson National Asset Management, LLC 
and PPM America, Inc.
225 West Wacker Drive
Suite 900 (JNAM), Suite 1200 (PPM)
Chicago, IL 60606
Jackson National Life Insurance Company 
Regional Headquarters and 
Jackson National Life Distributors LLC
300 Innovation Drive
Franklin, TN 37067

PPM is an indirect wholly owned subsidiary of Jackson Financial Inc., which is a subsidiary of Prudential plc (UK Parent), a publicly held company founded in 1848 that, together with its affiliates, constitute one of the world's leading insurance and financial services groups. The UK Parent is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America, or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Jackson National Asset Management, LLC® (JNAM) is an investment adviser registered with the U.S. Securities and Exchange Commission and is the investment adviser to the “Funds,” which are investment companies (subaccounts) that underlie the Jackson variable products.  Nothing contained herein is investment advice nor a solicitation for investment advisory services.  JNAM is an affiliate of Jackson National Life Distributors LLC and Jackson National Life Insurance Company.

Jackson® is the marketing name for Jackson National Life Insurance Company® (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York® (Home Office: Purchase, New York). Jackson National Life Distributors LLC.