Jackson recognizes information security is an important issue and is key to maintaining the trust of our customers and financial professionals. To protect customer and business data, we've implemented an industry-standard information security program; our certified and experienced professionals strive to protect the integrity of our systems and applications. Our focus is ensuring the right controls are in place to keep your information secure. As the methods of compromising data evolve, Jackson is committed to advancing its security to keep client and financial professional information safe.
We apply a comprehensive set of security controls integrated with people, processes, and technology to safeguard Jackson, our clients, business partners, and financial professionals. These controls include:
Identifying fraudulent forms. Scammers impersonate real clients by submitting fraudulent forms populated with data obtained from one of the countless public breaches that occur every year.
Moving forms behind the login. Application forms, withdrawal and surrender forms, and other official documents for current contract owners have been moved behind the login. This reduces the risk of receiving a fraudulent form.
Analyzing digital behavior. To keep your assets safe, Jackson uses sophisticated technology to analyze online behaviors and detect abnormal activity. For instance, when a user logs in from an abnormal or untraceable location, or initiates an unusual transaction request, these actions can prompt an automatic account lockout followed by a thorough investigation of the potential threat.
Implementing Multifactor Authentication (MFA). MFA is a two-step verification process that confirmed your login credentials on a separate device such as your phone. Setup takes minutes and is a great way to boost your account security.
Sharing cybersecurity resources. On this webpage, you'll find helpful tips on how to keep your assets secure, report a security issue, and learn more about the processes we have in place to protect you.
Enabling voice biometrics. Clients are enrolled in Jackson VoiceGuard℠ to give an added layer of account login protection that activates account access through voice matching and makes retrieving account information easy and fast.
Account Takeover (ATO) is a common cybersecurity threat we face today. A compromised account such as email can give cybercriminals access to any account your email is connected to and allows them to reset your passwords and compromise your data on other websites.
Take the right steps to protect your identity and follow the best practices below.
Learn how to open secure messages from Jackson on desktop or mobile.
If you or your clients with a Jackson account notice suspicious activity, please report it immediately. Constant vigilance, proactivity, and awareness of Jackson's Be SAFE program can help prevent fraud.
Jackson is committed to protecting clients and customers from cybercriminals and fraud attempts. If you notice any suspicious activity, report it immediately.
Jackson® is the marketing name for Jackson Financial Inc., Jackson National Life Insurance Company® (Home Office: Lansing, Michigan), and Jackson National Life Insurance Company of New York® (Home Office: Purchase, New York).