Corporate responsibility

Standing for positive change

Making choices for the future is a responsibility we take seriously. We put the health of our planet, the well-being of our associates and communities, and the dependability of our work behind every decision we make. Our corporate responsibility actions reflect our commitment to important environmental, social, and governance (ESG) initiatives and a more confident future for all of us.

Safeguarding your trust in us

Trust is the cornerstone in helping you make clear and confident choices in retirement planning. That’s why we are committed to superior customer engagement, information security, and investing responsibly. We have a strong history of transparency, integrity, and award-winning customer service relied on by millions of Americans. We implement comprehensive cyber-security programs to safeguard your information. Our asset manager responsible for managing our general account, PPM America Inc., is a signatory to the UN-supported Principles for Responsible Investment, which encourages the consideration of ESG factors when investing.

Customer-focused products, communication and service

  • Delivering value to our customers
  • Access to finance
  • Consumer financial protection
  • Award-winning customer service*
  • Comprehensive data protection and privacy

Investing responsibility

  • ESG factors integrated into the investment process
  • ESG engagement with investee companies
  • Robust due diligence process for 3rd party managers covering ESG approach

Protecting our environment

The health of our planet is vital to our future—and the loved ones we protect. That’s why we’re taking thoughtful steps to reduce our carbon footprint, consume energy more efficiently, and use natural resources in innovative and impactful ways, which result in reduced greenhouse gas (GHG) emissions. And we’re excited about the on-site solar farm at our home office in Lansing, Mich., that generates renewable energy and reduces our need for traditional power generation.

Climate change

  • Pollution prevention
  • Renewable power
  • ENERGY STAR® certification

Waste and recycling

  • Electronic delivery of documents
  • Recycling and composting
  • Dining services biodegradables


  • Water metering and conservation
  • Stormwater control program
  • Green roofs

Valuing our people and communities

Our strength lies in the people we employ and communities we serve. So we work relentlessly to support them. Our Diversity and Inclusion Advisory Council paves the way for a shared sense of belonging and an appreciation for each other's unique backgrounds. From Business Resource Associate Groups (BRAGs) that foster diverse associate perspectives and talents, to local and national-level corporate giving programs, we invest in building relationships that serve the greater good. Plus, our philanthropic efforts are multiplied by the generous giving of our associates. 

Valuing our people

  • Fair pay, pay-for-performance and competitive benefits
  • Talent development
  • D&I: Business Resource Associate Groups (BRAGs)
  • Emotional and financial wellbeing
  • Health and safety

Community engagement for impact

  • Charitable giving to communities
  • Financial education
  • Associate volunteerism and giving

Strong governance and business practices

Honesty and integrity are at the core of our approach to business. That’s why we are devoted to upholding the highest standards of governance policies and practices. We strive to conduct ourselves ethically and to comply with the laws and regulations everywhere we operate. And we hold ourselves and each other accountable for our conduct for the betterment of our business, our stakeholders, and our customers.

Experienced leadership

  • Independent Board structure
  • Diverse and qualified Board and executive management team
  • Board oversight of corporate responsibility and sustainability matters

Reliable business practices

  • Disciplined risk management including third-party ESG risks
  • Purchasing practices and vendor partners
  • Sound business ethics

*SQM (Service Quality Measurement Group) Contact Center Awards Program for 2004 and 2006 -2023. (To achieve world-class certification, 80% or more of call-center customers surveyed must have rated their experience as very satisfied, the highest rating possible.)

Jackson® is the marketing name for Jackson Financial Inc., Jackson National Life Insurance Company® (Home Office: Lansing, Michigan), and Jackson National Life Insurance Company of New York® (Home Office: Purchase, New York).

PPM America, Inc. is an affiliate of Jackson National Life Distributors LLC. PPM America, Inc. is an indirect, wholly owned subsidiary of Jackson Financial Inc. Jackson Financial Inc. is a publicly traded company.