Contact Us

Thank You for Your Interest in Contacting Jackson

We look forward to connecting with you. Learn how to contact us by phone, fax, mail or email below. In addition, check out the Frequently Asked Questions page to review answers to a variety of commonly asked questions.  

I am a
I need to report a

Email

All fields are required.

If you own multiple contracts/policies, just choose one.
No spaces, dashes or other symbols.

Numbers only.

/ 225

Maximum characters allowed 225.

Call

Jackson

(877) 565-2968 Values & contract information
24-hour Automated
(800) 644-4565  Contract Owners
M-F, 8 a.m. - 7 p.m. ET
(800) 644-4565 Private Wealth & Trust Group Contract Owners
M-F, 8 a.m. – 7 p.m. ET
(517) 381-5500 General Information
M-F, 8 a.m. – 7 p.m. ET

Jackson of New York

(800) 599-5651 Values & contract information, contracts purchased through brokerage firm or broker-dealer
24-hour Automated
(888) 464-7779 Contracts purchased through savings and loan, or a credit union
M-F, 8 a.m. – 7 p.m. ET
(888) 965-6569 All other contracts
M-F, 8 a.m. – 7 p.m. ET

Mail

Jackson 

Mailing Address:
Jackson
P.O. Box 24068
Lansing, MI 48909-4068
Overnight Mailing Address:
Jackson
1 Corporate Way
Lansing, MI 48951

Jackson of New York 

Mailing Address:
Jackson of New York
P.O. Box 24068
Lansing, MI 48909-4068
Overnight Mailing Address:
Jackson of New York
1 Corporate Way
Lansing, MI 48951
Premium Payments Mailing Address:
Jackson of New York
P.O. Box 30902
Lansing, MI 48909-8402

New Business

Mailing Address:
Jackson
P.O. Box 30314
Lansing, MI 48909-7814
Overnight Mailing Address:
Jackson
1 Corporate Way
Lansing, MI 48951

Fax

Jackson

(800) 701-0125 Variable Annuities
(517) 706-5519 All Other Annuities
(517) 706-5552 Life Insurance

Jackson of New York

(800) 701-0125 Variable Annuities
(517) 367-5669 Fixed Annuities & Life Insurance

Reassure Policy Holders

Reassure America Life Insurance policy holders, please continue to contact your current service provider at the address and phone number listed on your previous correspondence.

Call

Jackson

(517) 381-5500  General Information
M-F, 8 a.m. – 7 p.m. ET

Jackson of  New York

(800) 599-5651 Values & contract information, contracts purchased through brokerage firm or broker-dealer.
24-hour Automated
(888) 965-6569 All other contracts
M-F, 8 a.m. – 7 p.m. ET

Mail

Jackson

Mailing Address:
Jackson
P.O. Box 24068
Lansing, MI 48909-4068
Overnight Mailing Address:
Jackson
1 Corporate Way 
Lansing, MI 48951

Jackson of New York

Mailing Address:
Jackson of New York
P.O. Box 24068
Lansing, MI 48909-4068
Overnight Mailing Address:
Jackson of New York
1 Corporate Way 
Lansing, MI 48951
Premium Payments Mailing Address:
Jackson of New York
P.O. Box 3092
Lansing, MI 48909-8402
 

Fax

Jackson

(800) 701-0125 Variable Annuities
(517) 706-5519 All Other Annuities
(517) 706-5552 Life Insurance

Jackson of New York

(800) 701-0125 Variable Annuities
(517) 367-5669 Fixed Annuities & Life Insurance

Call

Jackson

(800) 644-4565  Service Center
M-F, 8 a.m. - 7 p.m. ET

Jackson of New York 

(800) 599-5651 Values & contract information, contracts purchased through brokerage firm or broker-dealer
24-hour Automated
(888) 965-6569 All other contracts
M-F, 8 a.m. – 7 p.m. ET

Mail

Jackson

Mailing Address:
Jackson
P.O. Box 24068
Lansing, MI 48909-4068
Overnight Mailing Address:
Jackson
1 Corporate Way 
Lansing, MI 48951

Jackson of New York

Mailing Address:
Jackson of New York
P.O. Box 24068
Lansing, MI 48909-4068
Overnight Mailing Address:
Jackson of New York
1 Corporate Way 
Lansing, MI 48951
Premium Payments Mailing Address:
Jackson of New York
P.O. Box 3092
Lansing, MI 48909-8402
 

Fax

Jackson

(800) 701-0125 Variable Annuities
(517) 706-5519 All Other Annuities
(517) 706-5552 Life Insurance

Jackson of New York

(800) 701-0125 Variable Annuities
(517) 367-5669 Fixed Annuities & Life Insurance

If you received a suspicious email, text, or call claiming to be from Jackson, please complete and submit this form. We will contact you only if additional information is required. If you cannot access your account or suspect someone else has gained access to it, please contact us at (877) 565-2968.

Our Locations

Jackson National Life Insurance Company 
1 Corporate Way
Lansing, MI 48951
Jackson National Asset Management, LLC 
and PPM America, Inc.
225 West Wacker Drive
Suite 1200
Chicago, IL 60606
Jackson National Life Insurance Company 
Regional Headquarters and 
Jackson National Life Distributors LLC
300 Innovation Drive
Franklin, TN 37067

PPM America, Inc. is wholly owned by Prudential plc (UK Parent). The UK Parent and its affiliated companies constitute one of the world's leading financial services groups. It provides insurance and financial services directly and through its subsidiaries and affiliates throughout the world. The UK Parent is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America.

Jackson National Asset Management, LLC® ("JNAM") is an investment adviser registered with the U.S. Securities and Exchange Commission. JNAM is also a commodity pool operator registered with the U.S. Commodity Futures Trading Commission and is a member firm of the National Futures Association. JNAM is the investment adviser to the "Funds," which are investment companies (subaccounts) that underlie the Jackson variable products. JNAM is an exempt transfer agent. Nothing contained herein is investment advice, and nothing contained herein is a solicitation for investment advisory services or the sale of commodity pool interests. JNAM is an affiliate of Jackson National Life Distributors LLC, and Jackson National Life Insurance Company.

Jackson® is the marketing name for Jackson National Life Insurance Company® (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York® (Home Office: Purchase, New York). Jackson National Life Distributors LLC.