COVID-19 response

Our commitment to you

In times of uncertainty and market volatility, it is critical to stay connected and to work together to keep ourselves, our families, and our communities safe and healthy. Jackson is dedicated to providing you and your family with education and information to help protect your future. While these are challenging and uncertain times, we are committed to providing excellent service to our customers while maintaining the health and safety of our associates, business partners, and communities.

What is Jackson doing to ensure business continuity during this time?

In response to cities and states across the country that have enacted shelter-in-place and other orders resulting from the current crisis, Jackson’s Business Continuity Team quickly enacted procedures to enable our associates to work remotely—from the safety of their homes using a variety of technologies. As a result, our customer service, sales and all other critical business functions remain fully operational and are ready to provide the same excellent service our customers and business partners have come to expect from us. Our Business Continuity Team, comprised of senior leaders from across the organization, continues to actively monitor the situation and has measures in place that ensure the safety of our associates, providing uninterrupted service to our customers, and monitoring scenarios that could have potential impacts to our business. We also continue to monitor and take appropriate action to comply with changing state regulations that provide for extended grace periods or consideration of applicable benefits. For those with policies issued in the state of New York or New Jersey, please review additional details surrounding the guidelines issued in your states.

How is Jackson positioned financially to weather this challenging economic environment?

The long-term impacts of COVID-19 on America’s economy are unknown. At Jackson, we believe that our financial strength gives us the solid foundation necessary to weather uncertainty and to continue to deliver on our promises.

What is Jackson doing to help communities in need?

Jackson’s Corporate Philanthropy efforts focus on supporting our local communities. In 2020, more than $650,000 was awarded in community grants given to issues associated with COVID-19 including access to food, emergency housing and rent/bill payment assistance. Jackson continues to amplify associate donations with a corporate match to most nonprofits, while providing information about nonprofits in need of support and opportunities to volunteer virtually from home. Additionally, since April 2020, Jackson wholesalers have been conducting "Zoom for Food" webinars where, for each financial professional in attendance, a donation is made to the Feeding America Food Bank in the financial professional’s local community. In 2020, donations totaling $350,000 were made to more than 100 food banks across the country, with efforts continuing in 2021. Every dollar donated to a Feeding America Food Bank helps secure and distribute 10 meals to people facing hunger.

Easy Account Access. Ultimate Data Security.

Jackson’s VoiceGuardSM uses your voice to allow you to access your accounts easily and quickly—without the need to remember a password. Voiceprints are unique and can’t be duplicated or hacked. Accessing your account information has never been easier or safer. Enroll today.

Jackson® is the marketing name for Jackson National Life Insurance Company® (Home office: Lansing, Michigan) and Jackson National Life Insurance Company of New York® (Home office: Purchase, New York). Jackson National Life Distributors LLC.

Financial strength ratings do not apply to the principal amount or investment performance of the separate account or underlying investments of variable products.