COVID-19 response

In times of uncertainty and market volatility, it is critical to stay connected and to work together to keep ourselves, our families, and our communities safe and healthy. Jackson is dedicated to providing you and your family with education and information to help protect your future. While these are challenging and uncertain times, we are committed to providing excellent service to our customers while maintaining the health and safety of our associates, business partners, and communities.

In response to cities and states across the country that have enacted shelter-in-place and other orders resulting from the current crisis, Jackson’s Business Continuity Team quickly enacted procedures to enable our associates to work remotely—from the safety of their homes using a variety of technologies. As a result, our customer service, sales and all other critical business functions remain fully operational and are ready to provide the same excellent service our customers and business partners have come to expect from us. Our Business Continuity Team, comprised of senior leaders from across the organization, continues to actively monitor the situation and has measures in place that ensure the safety of our associates, providing uninterrupted service to our customers, and monitoring scenarios that could have potential impacts to our business. We also continue to monitor and take appropriate action to comply with changing state regulations that provide for extended grace periods or consideration of applicable benefits. For those with policies issued in the state of New York or New Jersey, please review additional details surrounding the guidelines issued in your states.